Shipping Policy

Last updated: August 25, 2026

At Virelya, we are committed to making your shopping experience as simple and convenient as possible. Below you will find information about our shipping process, delivery times, and what to expect after placing your order.

1. Order Processing

Orders are processed after payment has been successfully completed.

Please allow 1–3 business days for your order to be processed and prepared for shipment.

Orders are not normally processed or shipped on weekends or holidays.

During periods of high demand, promotions, or holidays, processing times may take slightly longer.

2. Shipping & Delivery Times

Once your order has been processed and shipped, the estimated delivery time is:

3–8 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather conditions, holidays, customs procedures, or other circumstances outside our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

Please allow some time for the tracking information to become active after the package has been shipped.

You can use the tracking information to follow the progress of your order until it reaches you.

4. Incorrect or Incomplete Shipping Information

Please make sure that your shipping address and contact information are correct before completing your purchase.

If you provide an incorrect or incomplete shipping address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the shipping address.

Virelya is not responsible for delays, additional shipping costs, or failed deliveries resulting from incorrect or incomplete information provided by the customer.

5. Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help investigate the status of your shipment.

While we will do our best to assist you, delivery delays can occasionally occur due to circumstances outside our control, including carrier delays, severe weather, customs procedures, holidays, or other unforeseen events.

6. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the item received.

We will review the situation and determine the appropriate solution.

7. Customs, Duties & Taxes

Depending on the destination and applicable local regulations, your order may be subject to customs duties, taxes, or other fees.

Any such charges, when applicable, are the responsibility of the customer unless otherwise stated at checkout.

8. Contact Us

If you have any questions regarding your order or our shipping policy, please contact our customer support team.

We are happy to help you with any shipping-related questions.